Efficient payments, clear processes

Payments Process Overview

Our payments system ensures timely, accurate transactions through a transparent workflow. Suppliers benefit from clear invoicing steps, prompt approvals, and consistent communication, supporting a reliable partnership.

Efficient and Transparent Accounts Payable Process

Our accounts payable system is designed to streamline invoice processing, reducing delays and ensuring timely payments. Automated workflows minimize manual errors and provide clear visibility at every stage.


Standard payment terms (unless country-specific legal requirements dictate otherwise for the below points):

  • Lilly standard payment terms for suppliers are  Net 60 days.
  • Supplier payments are executed weekly without pulling payments forward, unless early payment discount terms apply.
  • Payment terms are applied based on the date the supplier's invoice is received by Lilly (receipt date) and not the supplier's invoice date.
  • Reference to 60-day payment terms, weekly payment runs and terms based on invoice date of receipt are captured in Lilly's Purchase Order Terms and Conditions.

Note: Lilly’s preferred method of payment is electronic. This eliminates payment receipt delays. Payment/remittance advice is sent directly from Lilly’s bank to the supplier email, which is populated in the supplier’s master record for Lilly.


How Our Accounts Payable Process Works

Partnering for reliable support and growth

Consistent Payment Reliability

Eli Lilly Concord ensures timely and accurate payments, fostering trust and financial stability for suppliers.

Dedicated Supplier Support

Our team provides clear communication and responsive assistance to address supplier needs efficiently.

Collaborative Partnership Approach

We prioritize long-term relationships by aligning processes and goals to support mutual success.

Payments & Accounts Payable FAQs

This section addresses common questions suppliers have about payments and accounts payable processes at Eli Lilly Concord, providing clear and concise information to support smooth transactions.

  • What payment methods does Eli Lilly Concord use?

    Eli Lilly Concord primarily processes payments via electronic funds transfer (EFT) to ensure timely and secure transactions. Other methods may be used in specific cases, but EFT is the standard for supplier payments.

  • How can I check the status of my invoice payment?

    Suppliers can track invoice status through the supplier portal, which provides real-time updates on payment processing stages and expected payment dates.

  • What is the typical payment cycle timeframe?

    Payments are generally processed within 30 days of invoice receipt, provided all documentation is complete and compliant with contract terms.

  • Who should I contact for payment discrepancies?

    For any payment issues or discrepancies, suppliers should reach out to the accounts payable team via the designated contact channels listed on the supplier portal.

  • Are there specific invoice submission requirements?

    Invoices must include accurate purchase order numbers, supplier details, and itemized charges. Submissions should follow the format outlined in the supplier guidelines to avoid processing delays.

Need More Help?

If your question is not covered here, please contact our supplier support team for personalized assistance.

Supplier Contact Information

For questions or concerns regarding payments and accounts payable, suppliers can reach out directly to our dedicated support team. Contact us via email at supplier.support@lilly.com or call our supplier helpline at +1-800-555-1234, available Monday through Friday from 8 AM to 6 PM EST. Our team is committed to providing clear, timely assistance to ensure smooth communication and resolution of any payment-related inquiries.